Why reviews slip through the cracks
You've sorted someone's switchboard, or got their air-con running again on a 38-degree day. They're thrilled. You mean to ask for a review, but it feels a bit awkward. You're packing up, the next job is waiting, and it never happens.
Most customers won't go looking for your review page on their own. Without a nudge, good jobs stay invisible to the next person searching for a sparky or an air-con tech in their area.
How review requests work
- After a job, your customer gets a short text. It thanks them and asks for a quick review, with a link straight to your review page. During setup we work out with you when it should go out.
- They tap the link and leave a review. No searching for your business name.
- The next service is covered too. For work that comes round again, like a yearly air-con service or a safety switch check, rebooking reminders can text them when it's due. The text includes your booking link so they can pick a free time, or they can reply and you call them.
What it could look like
Your business: Thanks for having us today, Jess. If you've got a minute, a quick review would really help a small business: [review link]
Customer: Done! Thanks again
Your business: Hi Priya, it's [Your business]. Summer's not far off. Want your split system serviced before the hot days hit? Book here: [booking link] Or reply and we'll call you. Reply STOP to opt out.
Priya picks Saturday 9am
Your business: Thanks Priya, you're booked in for Saturday at 9am.
Examples only. Names are made up, and we write your real messages with you before anything goes out.
What Rebookly sets up for you
- Your review request text, with a link to your page. You approve the wording first.
- Rebooking reminders with your booking link, and a calendar with your working hours. Google Calendar sync is optional.
- Missed-call text back and enquiry and quote follow-up, included.
- A plain monthly report: messages sent, replies and bookings.
Practical tips for asking for reviews
- Ask the same day. The job is fresh, and so is the good feeling.
- Keep it short, with one link. One tap to your page beats instructions.
- Ask everyone the same way. Don't pick out only the happy customers. It's fairer, and it keeps you in line with review platform rules.
- Don't offer anything in return. Discounts or freebies for reviews aren't allowed on platforms like Google.
- Reply to your reviews. A quick thank you shows future customers you care.
Common questions
Which review site does it link to?
Whichever page you want customers to review you on, such as your Google Business Profile. The link goes straight there.
Will it work for my team?
Yes. The Team Pack (A$99/month) adds multiple team logins, a booking calendar for each tech and jobs shared across the team.
What does it cost?
The Founding Pilot is A$39/month for solo operators (first 3 clients only). SMS is charged at cost on every plan, and you can cancel anytime.
Where do you work?
Anywhere in Australia, set up remotely. We're based in Geelong, Victoria.
Ready to stop chasing?
We set it all up and run it for you. Pick a plan and start online. After checkout you fill in a short onboarding form, we set things up within about 2 business days, and you approve your messages before anything goes live.
Founding Pilot
A$39 / month
Solo operators. First 3 clients only. Plus SMS at cost. Cancel anytime.
Start nowIf spots are gone, we refund in full.
See full pricing and what's included · Questions? Email us